Customer: Governmental Agency*
Role: Business Analyst (August 2016 – November 2017)
- Requirements Gathering:
Organized and led interviews with key business stakeholders to identify key performance improvement scenarios. Organized and led requirements gathering interviews with key stakeholders for a new batch scheduling solution
Analyzed qualitative and quantitative data to create a performance improvement plan that would lead Microsoft’s development efforts for multiple future sprints. Identified the key areas to optimize batch scheduling efforts to equally address key business user pain points and technical batch scheduling requirements
Coordinated cross-team communication to facilitate code development, gather necessary requirements for the Microsoft team’s user stories, and coordinate efforts with the ESD business analysts on the other 7 sprint teams
*Due to nature of contract, the specific name of the agency will not be exposed.
Interaction Design Specialization
University of California, San Diego (Coursera; July 2016 – December 2017)
Studied rapid prototyping, storyboarding, the principles of visual design, information design strategies, and experiment design in this 8-course series
LCFS Examination Prep Series
Co-Presenter (October 2016 – January 2017)
Led an hour-long educational session on Linux services management, which included a live demo of key concepts. Created the PowerPoint deck, homework questions, and answer key for the Overview of Linux Service Management session
Microsoft’s One Services Awards are designed to acknowledge individuals and teams who exemplify our cultural attributes of learning, innovation, and risk taking. These are people who make extraordinary contributions to the Services business, translating our Services goals into real world successes.
- One Services Peak Performer Award – Team (August 2016)
- One Services Summit Award – Individual (August 2016)
SQL, PowerShell, HTML/CSS, PHP, Visual Basic
MS Office Suite (Advanced Excel), Adobe (InDesign, Photoshop, Illustrator), Typing: 100+ WPM, Hootsuite, Social Media Engagement (Facebook, Twitter, WordPress)
CPR/BLS, Architecting Azure Solutions (70-534)
Eligible to work in the US with no restrictions.